How Much Money Is Lost to IT Issues?

02/26/2014

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No company can afford to fall behind on virus protection, Windows updates or daily backup management. And if they do, it will catch up to them hard and fast. Fixing damaged software, a corrupt operating system or a credential loss-affected user account doesn’t just require dollar signs to repair—it causes a loss of workforce resources and employee productivity. These are the unexpected, hidden costs that are not typically calculated into annual IT budgets.

How much money is lost due to IT issues? And how much is that multiplied by when a spyware or virus techno-plague spreads from workstation to workstation? Downtime is the real enemy here, and annual IT costs cannot be fully realized until it is factored in.

If you don’t have a managed IT services plan, then who is providing support? Chances are it’s a vital internal resource—a $60-$100K salaried IT guy or gal whose primary job function is to run around the office putting out IT-related fires. They should be enhancing your business technology, and yet they only have time for problem resolution. Have you included their salary into your IT budget as well?

How to Deflate Ballooning IT Budgets

IT budgets are growing at a precipitous rate. So what can be done? Let’s review a typical small to medium business’ IT scenario:

Five servers, 50 employees and one managed IT service plan that costs roughly $2,500/month ($30,000/year). What’s included?

  • Unlimited help desk support with the ability to handle multiple, concurrent end user issues.
  • Guaranteed onsite emergency service with lightning-fast response time from highly skilled technicians.
  • 24/7 network monitoring and reporting on critical systems.
  • Proactive system maintenance, including OS patches, security updates and optimization.
  • Anti-virus and anti-spyware licensing and monitoring.
  • Backup management with data recovery guarantees.
  • An enormous (and enormously effective) pool of IT resources, strategic advisement and 24/7 support availability.
  • Complete, comprehensible and current network documentation.

Notice anything about the price tag of managed IT services? It’s the cost of an entry-level employee, and yet it could cover the work of an entire department. Why not have a single entity that can be held completely accountable for everything IT-related? If you’re aligned with the right vendor who possesses invaluable experience, superior depth of knowledge and efficient workflow execution, you’ve saved your business a potent blend of time, money and effort without really lifting a finger.

 

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