(DTS-RBS) Remote Backup Services
Why trust your mission-critical data to an archaic tape-based backup or on-site recovery system? Diverse Technology Solutions (DTS) offers small and midsized businesses a simple, affordable cloud-based approach that provides continuous data protection and off-site high availability that minimizes user downtime and data loss in the event of a server failure or total site outage.
By housing critical company data off premises at one of our world-class facilities, you can have peace of mind knowing your data is protected in the event of a catastrophe or inaccessibility to primary data systems. Our remote backup service is transparent to your business operations and offers a flat-fee structure for predictable IT budgeting. Our service includes:
- Critical data back-up, encryption and replication. Critical data is identified on each server, documented and included in the remote backup services. This data is encrypted and transmitted off-site to our Long Island data center. In the event of disaster or catastrophic failure the data is available to you online to restore. We also can restore to a local transportable disk, physical server or virtual server and deliver it to you with same day or next day service to meet recovery time objectives.
- Budgeted disaster recovery system. Offering one affordable rate and predictable monthly billing, DTS' pricing approach gives your business the flexibility for incremental data growth without an unexpected increase in monthly costs.
- Added data safeguards. We proactively monitor and manage backups to check for failures, resolve issues, ensure successful operation and help protect business critical and irreplaceable electronic information.
- Call Center Help Desk. DTS has a fully staffed call center to address and remediate all your technical issues and answer any questions.
- Security and encryption. Data is encrypted and stored separately for each client. Clients maintain a unique user ID and encryption key password for restores.
- Retention policy. One full backup is performed remotely or on-site depending on the volume of data needing storage upon engagement. Incremental backups span 30 days of data change; optional 60- to 90-day retention plans also are available.
- SQL, MS Exchange, open databases and Macintosh files. The DTS remote backup system has the ability to handle all of these systems and file types.
- Service level agreement. While most remote backup services providers do not provide a service level agreement, DTS does to ensure your satisfaction.
- Web portal for service call history. Service calls can be tracked online 24/7 via our web portal to view the status of open service calls.
