Hosted Virtual Call Center
Manage your customer interactions more effectively—without the complexity of a traditional call center—with a hosted virtual call center from Diverse Technology Solutions (DTS). Based on the MiCloud contact center, our solution minimizes the complexity and cost through advanced cloud technology, so you can focus on maximizing sales and customer satisfaction.
DTS virtual call center solutions provide automated interactions, advanced routing algorithms, workforce management tools and a whole array of capabilities to help your team operate effectively and deliver a smooth, positive customer experience at all times—even if your functionality requirements change, traffic volumes increase or internal team grows.
Why Choose a DTS Hosted Virtual Call Center?
- It’s built to grow with you. Our contact center solutions provide voice communications at the foundation of your call center alongside a comprehensive suite of tools for your future needs.
- We’ll support your needs now and protect your future investments with multimedia, outbound dialing, workforce management, call recording and quality monitoring capabilities.
- It’s an integrated solution focused on improved resolution. By bundling the MiCollab desktop client, softphone, presence and chat functionality with MiContact center, you can break down operational silos between call center and back-office employees, reducing handling times and increasing the likelihood of first contact resolution.