Data Hosting FAQ
Where is my data stored in the cloud?
DTS owns the infrastructure (servers, storage, switches, routers, firewalls and perimeter security devices) used to deliver cloud data and voice services. We operate out of several of the largest data center facilities in the United States, located in Oak Brook, (Chicago) IL; Denver, CO; and Ashburn, VA. The data is stored using redundant storage systems and front end servers. All DTS data center facilites are SAS 70 Tier III, SSAE16 Compliant.
Who has access to my data in the cloud?
This depends on who manages your cloud services. If you are in a managed cloud environment, DTS network engineers or your DTS Cloud Partner in some cases may have access to your data. However, in an unmanaged environment, no DTS employee ever needs to have access to your data. Your data can be secured and encrypted with a variety of options offered. Once your private cloud is set up, DTS can remove its administrative access to files, folders and data at the client’s discretion.
Is the cloud more secure than on premise network servers?
Yes, without question the cloud is more secure than housing data on premise in an traditional IT model. This online video is a great explanation of this. In short DTS will follow and implement the IT Security policy of any organization. With our security control mechinisms and options DTS can meet the regulatory requirements of any industry including SOX, HIPAA, FINRA.
What is the difference between public and private cloud hosting?
Private cloud hosting is the most secure way to host data. In a DTS secured private cloud, resources including processor, memory and storage are not shared among different customers. We also do not share active directory domains. Each client has its own domain. In a public cloud environment resources are shared and in most cases Active Directory domains are multi tenanted.
Where is the DTS Call center for support?
DTS support engineers operate out of our various U.S. based offices. We do not outsource our help desk. We are a 24×7 operation for support. Inbound service requests are all routed and recieved in NY and then distributed to engineers at our various offices to manage end user service requests.
How much bandwidth does virtual desktop hosting require?
We recommend about 1/2 mb of bandwidth per user session minimum using the DTS VDESK virtual desktop hosting product. Although the rule of thumb with any SAAS or cloud hosting service is the more bandwidth the better. For example if you have 10 users 5mb of internet is required to function. 10mb of Internet in this case would be ideal for best performance. If you combine cloud voice and data we recommend no less then 1mb of bandwidth per user. When considering bandwidth, our recommended performance usability is defined by these metrics. However, if you are going to be uploading and downloading files frequently between a hosted virtual server or desktop and your local desktop pc you will find that doing these functions can affect the bandwidth thus impacting session performance. Therefore you may want to allocate a 1mb per user minimum. As you increase in user count, lets say to 50 network users we would likely recommend 100mb of bandwidth. That is typically because there is more going on in the network environment. That may be users transferring files back and forth or users on the network streaming audio or video can also affect bandwidth. Understanding the current environment and end user internet behavior prior to implementation is important in defining bandwidth requirements for any cloud implementation.
Will I have access to download my files stored in the cloud?
Yes, there are no restrictions when hosting with DTS to your file access. At any time you can download some or all of your data. Copy/Paste functions are available as is access to your local drives when working in our virtual desktop environment. However, for security purposes these features can be disabled should you desire to lock down the virtual desktop so employees or a group of users are restricted from these functions.
What devices can I access a virtual desktop from?
Since our virtual desktop hosting platform is browser based and does not require a client to be installed on the local device you can access your virtual desktop from any device with a web browser. MAC, PC, Android, IPhone, IPad, Thin Client, virtually any device is supported? With windows based PC’s the first time you login to our virtual desktop session a small client is loaded in the background. this only happens the first time and no user intervention is needed. In this case a locked down PC desktop may restrict this client form being installed. For example, a hotel guest business server PC may allow you to browse the internet, but restrict the virtual desktop client to load. Using a chrome browser or MAC avoids this issue completely.
Can I print to local printers from a virtual desktop?
Absolutely, by default any network or IP based printer is fully supported. In addition, almost all local printers will be automatically cached upon login and become the default in the virtual desktop session. Some legacy printers may not be supported but those cases are extremely rare. Older ink jet printers, USB printer models or ones without a compatible driver will not work.
Can I scan into the virtual desktop or server environment?
Yes, all IP based scanners are supported. Local USB scanners are not supported.
What size environments are best for virtual desktop hosting?
Virtual desktop and server hosting is a fantastic choice for the small to medium business. Our typical customers range in size from 5 to 500 users utilizing our private cloud Virtual desktop and server hosting solution. Typically our customers run their entire business on our cloud services. They do not have on premise servers.
What is the return on investment for virtual desktop and server hosting?
The return on investment for virtual desktop and server hosting is typically between 30-70% over maintaining and managing on premise data servers. That range is wide and varies based on specific client metrics. Size of the environment is one factor. Number of on premise data servers and applications is another. Some of the ROI metrics that most business owners do not consider are labor to manage the current environment. It may be easy to calculate that a new server costs x, and virtual server hosting costs y per month and is an ongoing expense. However, there is much more that goes into determining ROI of running your business in the cloud. For a real world ROI calculator or metrics to analyze your business contact DTS for an evaluation. Our ROI analysis is free.
What is the cost of Virtual Desktop Hosting?
Virtual desktop hosting costs are determined based on the resources needed to operate the environment. There is a cost per user to access the desktop. There are options and pricing to have Microsoft Office applications on the desktop. You then have to have virtual servers to operate the private cloud and run the virtual desktops. These servers require memory, disk space and processors. Combined these components would define your monthly bill for cloud hosting. There are also additional services provided by DTS including Email hosting and VOIP phone services should you desire and “office in a box” solution.
How do i login to access my data using virtual desktop hosting?
DTS virtual desktop hosting is browser based. You can access the virtual desktop from any internet browser on a Mac, PC, IPAD or any mobile device. There is no client to download and install and no configuration making switching from device to device easy and seamless. Simply login using the web link we provide you and your virtual desktop will open within the internet browser.
Can i use multiple monitors with virtual desktop hosting?
Yes, up to four monitors are supported currently using DTS virtual desktop hosting.
Can i use a single sign on user name between the local and virtual desktop?
Yes, DTS can extend a local on premise Active Directory into the private cloud. This is standard practice in most cases for clients with an on premise domain controller. In this case usernames and passwords that you sign on with to your local desktop are the same and synchronized with the virtual desktop login.